Redesigning Business Processes with AI and Automation
Map a real process and redesign it with automation and AI. Run a working pilot with measured results.
Practical info
Course Date
25.01.2027 - 29.03.2027
Jan 25, 2027 - Mar 29, 2027
Apr 20, 2027 - Jun 15, 2027
Apr 22, 2027 - Jun 17, 2027
Capacity
78 academic hours (including 27 in classroom and 51 individual work)
Language
Estonian and english
Method
In class
Estonian-language group: Mondays 16:00–19:00, no session in the week of 22.02.2027, the session on 01.03.2027 is a company visit.
All times are Estonian time
Location
EBS University, A.Lauteri 3, Tallinn
Price
€1,190 + VAT
Redesign the process, don't just digitise it
Automation pays off when the process is redesigned, not just digitised.
In this course you pick one process from your own organisation, map how it really works, find waste and risk, redesign it and build a working automation using no-code tools and AI. You visit a company that has automated at scale and measure your pilot's results.
By the end of the course you will have an automation pilot: current and future process maps, a working prototype, measured results and a scale-up business case.
This course is the second step of the learning path “Data, Automation and AI Agents”. Also explore “From Data to Decisions: Analytics and Dashboards” and “Managing Agentic Work: AI Agents at Scale”.
Who is Redesigning Business Processes with AI and Automation intended for?
The course is designed for process owners, business analysts, operations and shared-service managers, and project leads.
Some experience with digital tools is recommended. No coding is needed.
The course runs in two parallel groups: in Estonian on Tuesdays and in English on Thursdays.
Explore the course
The course combines nine sessions at EBS (one of them a company visit), independent work and practical assignments. You apply the topics to a real challenge in your own organisation.
Topics Covered
Understand why automation projects fail and map how your process really works.
- Why automation projects fail
- Mapping the real process
Redesign the process and decide where rules, AI or people fit best.
- Redesign first
- Choosing the tools
- Company visit: automation at scale
Build and test a working solution and put controls in place.
- Building the pilot
- Controls and risk
Measure results and make the case for scaling the solution.
- Measuring results
- Business case and rollout
You run a process redesign and automation pilot: current and future process maps, a working prototype, measured results and a scale-up business case.
Learning outcomes
By the end of the course you will be able to:
- map a process as it really runs and measure its time, cost, errors and delays;
- redesign the process and select where rules-based automation, AI or people fit best;
- build and test a working automation with no-code tools and AI;
- measure results and make a business case for scaling, including controls.
Meet the other participants
In week 5 we visit a company that runs automation at scale, such as a shared service centre. The visit is followed by a joint dinner, where you can get to know the other participants and share experiences.
Completion and feedback
During the course you complete practical assignments, give and receive peer feedback, and complete two milestones and a final project:
- milestone 1: current-state process map and metrics;
- milestone 2: working prototype;
- final project: automation pilot and business case
You receive written feedback on each milestone within seven days. There are no exams or grades.
To complete the course and receive the certificate, you must attend at least seven of the nine sessions and present your final project.
Certificate
On completing the course you receive an EBS executive education certificate.
Learning environment
Sessions take place in EBS classrooms. Canvas is used for independent work.
Changes and cancellation
EBS reserves the right to change the content, schedule, format, location and lecturers of the course or learning path before it starts. If the minimum number of participants is not reached, EBS may postpone or cancel the course; registered participants will be informed in good time and any fees paid will be refunded in full.
Register for the course
Method
Students meet with the instructor in class at regularly scheduled times.
Estonian-language group: Mondays 16:00–19:00, no session in the week of 22.02.2027, the session on 01.03.2027 is a company visit.
All times are Estonian time
Payment options
- Payment by invoice or bank link
- Would you like to split the invoice? Part can be issued to a company and the rest to an individual.
Redesigning Business Processes with AI and Automation
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